Accessibility at Plumber Kensington

Anyone looking for a plumber in Kensington should be able to read about blocked drains, hot water repairs or a burst pipe and request help without a barrier getting in the way. This page sets out how we approach accessibility on this website and how to tell us about a problem through the contact form, so it can be looked at and fixed.

Accessibility policy

We want every page on this site to work for people using a keyboard, a screen reader, magnification, voice control or a phone with a small screen. That covers the service pages, the suburb pages and the enquiry forms, because a plumbing problem rarely waits for a convenient device.

Our aim is for this website to:

• use clear headings, so each page can be scanned or navigated by heading.
• give images and icons a text alternative where they carry meaning
• keep text readable against its background and allow it to be enlarged
• let forms be completed with a keyboard, with labels on every field.
• avoid content that flashes or moves in a way that cannot be paused
• use plain words, short paragraphs and descriptive link text

Accessibility is ongoing work rather than a finished task. Pages change, and we review them when they do.

Known limitations

Some content may come from outside tools, such as embedded maps or third party scripts, and these may not behave as well as the rest of the site. If one of them stops you from finding what you need, please let us know so another way to reach the same information can be considered.

How to report an accessibility problem

If something on this site is hard to see, hear, read or use, please tell us through the contact page. A useful report includes:

• the page address, or the name of the page
• what you were trying to do, such as reading about hot water repairs or completing the form
• what went wrong
• the device, browser and any assistive technology you were using

You do not need to know technical terms. A plain description of what happened is enough to start looking into it.

If the form itself is the barrier

Reporting a problem through a form that does not work for you is frustrating. If that happens, try the form on another device or browser, or ask someone you trust to submit the details on your behalf.

Urgent plumbing situations

A burst pipe, a strong gas smell or water near electrical fittings should not wait on a website. If anyone is in danger, call 000 straight away. For a gas smell, leave the area, avoid switches and flames, and turn off the gas at the meter if it is safe to do so.

Keep this page in mind

When a page on this site does not work the way you expect, note the page name and what you were doing at that moment. Those two details make any accessibility problem far quicker to track down and fix.